Solidroad has raised $25 million in a Collection A led by Hedosophia, bringing its whole funding to $33 million, to scale an AI high quality assurance platform that evaluates each buyer help interplay. The spherical follows an $8 million increase that included a $6.5 million seed led by First Spherical Capital and a spot in Y Combinator’s Winter 2025 batch.
As firms have deployed AI throughout buyer help, the amount of interactions has grown far past what handbook QA groups can meaningfully evaluation, with most samples representing solely 2–3% of conversations and leaving the remainder unreviewed. Solidroad, headquartered in San Francisco with a crew in Dublin, was based in 2023 particularly to shut that hole.
The platform analyses each change, whether or not dealt with by a human agent or an AI system, surfacing patterns, dangers, and training alternatives in actual time fairly than after a weekly evaluation cycle.
Founders Mark Hughes and Patrick Finlay met at Intercom, the place each had a direct view into how enterprise help groups function at scale. Hughes had beforehand constructed and offered graduate job platform Gradguide; Finlay had co-founded YC-backed no-code startup Monaru. The shared conviction that AI help had created a high quality blind spot led them to construct Solidroad collectively. Hughes relocated from Eire to San Francisco in 2024 to anchor the corporate’s US growth.
“That drawback has change into extra pronounced as AI has taken on a rising share of buyer conversations, whereas oversight hasn’t stored tempo,” share Solidroad founders with Tech Funding Information.
The platform integrates instantly into present help workflows, scoring interactions, figuring out ability gaps, and triggering personalised teaching simulations based mostly on precise agent efficiency. The corporate claims productiveness features of as much as 10x for QA groups, although that determine is Solidroad’s personal and must be handled as directional.
Prospects, together with Ryanair, ŌURA, ActiveCampaign, and Crypto.com, are already dwell on the platform, with tens of millions of interactions scored so far.
Within the high quality assurance house, Solidroad competes with Observe.ai, MaestroQA, and Klaus, which was acquired by Zendesk in 2023. Solidroad’s differentiation declare is full-coverage scoring mixed with real-time teaching, fairly than retrospective evaluation.
The $25 million will fund crew growth throughout San Francisco and Dublin, and continued product improvement. Lengthy-term, the corporate is focusing on enterprise and high-volume environments, constructing towards real-time visibility that permits groups to deal with high quality points as they occur fairly than after the very fact.
